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End of Year Resident Retention Tips

With the end of the year fast approaching, now is the perfect time for you to ponder the successes, or improvements, that were made as an investment property homeowner during 2017. While hundreds of industries are in full-swing, preparing for the holidays, commonly investment homeowners get comfortable or too-busy with their own holiday plans, which can lead to management tasks that slip through the cracks for their rental properties.

The holidays can be the ideal time for homeowners to focus on their family and friends, making property management services even merrier this time of year. Don’t start the new year off on the wrong foot with your residents if you have neglected important repair issues or maintenance calls. This can often lead to tenants not renewing their contracts in the following year, then you are left searching for new tenants.

It is common to establish New Year’s resolutions that they soon forget; however, we encourage you to start smart property management habits at any time of the year and stick with it to improve your retention rate.

Find out more out these few tips to have very merry residents in the new year:

1- Respond Promptly
One of the most frustrating aspects of the holiday season is waiting in long lines, only to receive less-than-cheerful service. While your tenants will not be waiting in any long lines, it is important that you use a property management team like Real Property Management Sarasota & Manatee that responds promptly, and does so in a professional and positive manner. This establishes good credibility with your residents and influences their decision on where they will live next year.

2- “Holiday Hours”
Property management can easily be a 24-hour job, with many repair and maintenance calls happening in the middle of the night. Both you and your tenants will be happy this holiday season when your property management team continues this service through one of the busiest times of the year.

If you apply these tips during the holiday season, then you will have already put the right foot forward for retention next year.

If you would like more information about our property management services, contact us today.



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